Attendance Policy Update

Starting in March 2025, we will give you an Arrival Time AND an Appointment Time that is 15 minutes later.

It is important to be here by the Arrival Time to check in and complete forms, if necessary. To keep the providers on time, CUHCC will move people who arrive 5 minutes after the appointment time to the walk-in list or reschedule their appointment to a different day.

Example:
Arrival Time: 3:00 PM
Appointment Time: 3:15 PM
Arrivals after 3:20 can choose to go on the walk-in list or reschedule.

Starting September 1, 2025, if you miss 3 appointments in 6 months, we will not be able to schedule you for a routine appointment, and you will be directed to seek walk-in care for any urgent needs. You will be able to resume scheduling regular medical, dental, and therapy appointments again after 6 months.
The goal of this is to ensure that all patients have equal access to appointments and care.

Thank you for understanding!